Frequently Asked Questions
1. For what age group is the Balance Buddy Built?
The Balance Buddy - No Pedal Balance Bike is built mainly for children aged 18 months to 5 years or up to 28 kgs.
2. Can the seat height be adjusted?
The Balance Buddy bikes have a 3-position adjustable seat height. They can be adjusted from 28cm to 41cm to accommodate the needs of your growing child.
3. Can the handle Bars be adjusted?
The Balance Buddy bikes have a 2-position adjustable handle. Height from 51cm to 53cm. For information see: Step 2. How To Assemble
4. Is any assembly necessary?
Balance Buddy Bikes come with a tool kit consisting of an allen key, screws and rods. It is a very simple assembly, instructions are included. For more information see: How To Assemble
5. What does the Balance Buddy Bike weigh?
The Balance Buddy bike weighs 3.2KG, (less than 1/3 the weight of a comparable pedal bike with training wheels!) It is light enough for a very small child to lift over obstacles and easy for a caretaker to throw in the back of the car for an outing at the park.
6. Does the Balance Buddy Bike come in a choice of colours?
Yes, the Balance Buddy bikes comes in red/white, yellow/black, green/white and blue/white. To view the colour choice see: Buy Now
7. Does the Balance Buddy No Pedal Balance Bike have brakes?
The beginner rider should only use his/her feet against the ground to control speed and to stop.
8. What kind of tyres does the Balance Buddy Bike have?
In keeping with our emphasis on the "Fun" factor, the Balance Buddy Bikes comes with super-light, maintenance-free EVA Polymer tyres. No flats, no pumping air, just get on and go. The Balance Buddy uses a 10" Dia. Eva Wheel.
9. What type of material is used to build the Balance Buddy Bike?
The Balance Buddy Bikes are made from TPO Plastic Frame with a high impact compound. It is BPA free, non toxic resin and rubber.
10. How does riding a Balance Buddy Bike benefit a child?
Balance Buddy Bikes teaches your child balance and coordination, developing confidence for later pedal biking. With the light weight and simplicity of a Balance Buddy bike, young riders soon feel confident and in control. At this young age, bicycles are simply too tall, too heavy, and too complex for youngsters to feel this sense of control. Advances in coordination and balance follow quickly as do the development of the thought processes necessary for steering, crossing obstacles, backing up, and doing tricks. Visit our blog and read: Why is riding a Balance Buddy bike so good?
11. Does the Balance Buddy Bike have a warranty or guarantee?
Yes, the Balance Buddy Bikes comes with a 12 month warranty on parts and a lifetime warranty on the frame. The bottom line, though, is we want you to be satisfied with the product, and we want you to share that satisfaction with other parents. We welcome feedback and will quickly respond to warranty issues. If you are not satisfied for any reason, PLEASE contact us. If you wish to return your Balance Buddy Bike you will need to request a Return Authorization number within 30 days of purchase date... again, contact us and we will be happy to assist. For warranty issues please email firstname.lastname@example.org and please be sure to include the following information: Please tell us what issue you're having with your Balance Buddy Bike. Also attach a digital photo if possible Your complete address Your phone number Your email address Proof of purchase For more information see: Terms & Conditions
12. How will I know when my child is ready to move from a Balance Buddy Bike to a regular pedal bike?
When you see your child coasting down hills with his/her feet up, going over and around obstacles, and speeding along with forceful strides, you will know that he/she has mastered the necessary techniques of balance and steering to begin riding a pedal bike. The transition will be quick and easy. However, you will discover that even though your child can ride his/her pedal bike without training wheels, he/she will continue to ride his/her Balance Buddy bike for pure fun. On the Balance Buddy Bike a child is confident enough to continually push to higher levels of expertise. Eventually, these higher thinking, higher level skills are transferred to his/her pedal bike.
13. My child is already using a bike with training wheels – can the Balance Buddy Bike still be a useful learning tool for him/her?
Training wheels are very scary for children. The sensation of tipping from side-to-side keeps them from focusing on the task at hand, pedaling and steering. Learning to balance and steer on the Balance Buddy Bike makes the transition to the pedal bike much easier. Forget the training wheels, once the child is confident on the Balance Buddy Bike he/she will be able to transfer quickly to a pedal bike without training wheels. For more information see our blog: 3 Easy steps to teach your child how to ride a balance bike
14. How early should a parent introduce a child to a new physical activity like biking?
Pediatric neurologists have long noted that there is a rapid learning curve in children ages 0-6. Most of the great masters in sports and music have begun study at a very early age. We have found that kids have a natural curiosity about the Balance Buddy Bike. Watch some of our video clips to see pre-two year olds start their Balance Buddy Bike experience. They are not frightened by the Balance Buddy Bike and they advance quickly on their own. For more information see our blog: Today 1 out of 3 can't ride a bike
15. How do you ship the Balance Buddy Bike?
Delivery is via Couriers or in some cases Australia Post. Once dispatched from our warehouse delivery can take between 1-9 business days for delivery. Sydney, Melbourne and Brisbane Metro is typically overnight delivery. For more information see: Terms & Conditions